Data Use

Last Updated: January 7, 2020

In connection with the operation of this website, Concord and Concord Theatricals collect and use Personal Data provided by users of the website. This page provides an overview of the kinds of Personal Data we collect and how the Personal Data is used. For more detailed information, please refer to the Concord Theatricals Privacy Policy located at https://concordtheatricals.co.uk/resources/privacy.

When used herein, “Concord” refers collectively to Rodgers & Hammerstein Holdings, LLC d/b/a Concord Theatricals, our parent company Concord Music Group, Inc., and both entities’ respective wholly owned subsidiaries and affiliates, including, without limitation, Concord Theatricals Corp., Concord Theatricals, Ltd., Samuel French, Inc., Samuel French, Ltd., and Tams-Witmark LLC, our labels, our publishing companies, agents, and trusted partners acting on our behalf When used herein, the terms “we,” “us” and “our” refer to Concord. Any other capitalized terms used but not defined on this page have the meaning given to them in the Concord Theatricals Privacy Policy.

1. The Information We Collect

We collect different types of information from or through the Services. The legal bases for Concord’s processing of personal data are primarily that the processing is necessary for providing the Services in accordance with Concord’s Terms of Use and that the processing is carried out in Concord’s legitimate interests, which are further explained in the “How We Use the Information We Collect” section of this page. We may also process data upon your consent, asking for it as appropriate.

1.1 User-provided Information. When you use the Services, as a User or as a Visitor, you may provide, and we may collect Personal Data. Examples of Personal Data include name, email address, mailing address, mobile phone number, and credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways on the Services, for example:

  • (Site Registration. We process your login details if you choose to register for an Account so that we can communicate with you, provide the Services and provide a more personalized experience on our Sites. You are not required to register for an Account, but if you choose not to do so, you may not be able to participate in some of the Services offered through the Sites. In addition to this, we process all information you provide to us when logged into your Account, and also your usage data (e.g., login times, length of stay).
  • Product Purchase. When you choose to buy any products available through our online shop, in addition to your name, address, email address, telephone number, and birth date (if applicable), we will process the following additional Personal Data in order to complete your transaction: details of order, price, credit card number or other payment information, billing address, as well as any further details on the purchase transaction. We note that no credit card information is stored on our servers.
  • Newsletters. We process the email address that you provide us with to receive updates on particular titles, subjects or authors. We then add that email address to the email list for that title, subject or author. You may choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails, accessing the email settings in the “Customer Dashboard” under “My Account,” or contacting us as described in the “How to Contact Us” section below.
  • Participation in Special Activities. We process your Personal Data when you register with us as part of your participation in our promotions, contests or sweepstakes. As part of your registration for a promotion, we may request the following (as required on a case-by-case basis): Personal Data (such as your name, address, email address, telephone number and birth date), demographic information (such as country and gender) and profile data (such as your music preferences and entertainment practices).
  • Contact Us. When you contact us by phone, email or otherwise to submit information to us (such as when contacting us with a question or feedback), we process the information you provide to us, e.g., your name, email address, telephone number and request, to respond to your inquiry.
  • Job Application and Submissions. We process your Personal Data such as name, address, email address, birth date, work experience, education and other related information you submit to review, verify and evaluate your job application or submission information if you have applied for a job at Concord or submitted a manuscript for our review.
  • Updates Concerning Us. If you are a User, we process your email address in order to keep you informed about the operation of our services by sending emails and announcements that are needed for the proper functioning and administration of our Sites and Services.

1.2 Information Collected by Clients. A Client or User may store or upload into the Services Client Data. Concord has no direct relationship with the individuals whose Personal Data it hosts as part of Client Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Services as part of Client Data.

1.3 “Automatically Collected" Information. When a User or Visitor uses the Services, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “clear gifs" or “web beacons.” This “automatically collected" information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Services, the pages or other content the User or Visitor views or interacts with on the Services, and the dates and times of the visit, access, or use of the Services. We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.

1.4 Integrated Services. You may be given the option to access or register for the Services through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Google account, or otherwise have the option to authorize an Integrated Service to provide Personal Data or other information to us. By authorizing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es), date of birth, gender, current city, profile picture URL, and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes available to us, and make changes as appropriate. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Services.

1.5 User Interactions. We may obtain information, including Personal Data, when you interact with other users of the Sites or Services through communication or messaging capabilities.

1.6 Information from Other Sources. We may obtain information, including Personal Data, from third parties and sources other than the Services, such as our partners, advertisers, credit rating agencies, and Integrated Services. If we combine or associate information from other sources with Personal Data that we collect through the Services, we will treat the combined information as Personal Data in accordance with this Privacy Policy.

2. How We Use the Information We Collect

We use the information that we collect in a variety of ways in providing the Services and operating our business, including the following:

2.1 Operations. We use the information – other than Client Data - to operate, maintain, enhance and provide all features of the Services, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Services. We process Client Data solely in accordance with the directions provided by the applicable Client or User.

2.2 Improvements. We use the information to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the Services, and to develop new products, services, features, and functionality. Should this purpose require Concord to process Client Data, then the data will only be used in anonymized or aggregated form.

2.3 Communications. We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Services (ii) with a business transaction purpose; or (iii) for updates on products, services, new licensing opportunities, materials, promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications as described below under “Your Choices.”

2.4 Cookies and Tracking Technologies. We use automatically collected information and other information collected on the Services through cookies and similar technologies to: (i) personalize our Services, such as remembering a User’s or Visitor’s information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Services. Cookies are embedded in the HTTP information that travels back and forth between your computer and the servers. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.

2.5 Analytics. We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the Sites and create user navigation reports for our Site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users' and Visitors’ activity on our Sites. For more information, see Google Analytics Privacy and Data Sharing.

We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Sites and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.

3. How to Contact Us

If you have questions, comments or requests regarding our collection or use of Personal Data as described herein, please contact us at:

Concord Theatricals
235 Park Avenue South
Fifth Floor
New York, NY 10003
Attn: Privacy Data Officer

Concord’s Data Protection Officer may be contacted at [email protected].

For EU/EEA users: Our local representative in the EU/EEA may be contacted via email at [email protected] or via mail at:

Data Protection Department
Concord Theatricals
Aldwych House
71-91 Aldwych
London WC2B 4HN
United Kingdom

Last Updated: January 7, 2020