Welcome to Concord Theatricals!
This new website includes the catalogues of R&H Theatricals, Samuel French and Tams-Witmark.
Welcome to Concord Theatricals.co.uk. Our new website is home to the catalogues of R&H Theatricals, Samuel French and Tams-Witmark. If you have previously worked separately with any of these imprints, you will now only have to visit one website and have one account for your licensing needs.
ConcordTheatricals.co.uk has all the resources you’ve come to expect from a licensing website. This includes a licence estimator tool on perform pages to provide a performance royalty fee estimate for your licence, without you having to submit a licence request. Many more features will be rolled out during 2020.
Here are a few helpful pieces of information to get started:
Account Setup and Registration
If you have previously licensed a show through R&H Theatricals, Samuel French and/or Tams-Witmark in the last few years, you will be able to view your account history from your customer dashboard. Simply provide the email address for your account to reset your password and log in!
New customer? No problem! Click here to register a new account with us.
Account Management
A new function of this site is Member Management and the introduction of Admin and Member roles in conjunction with a licensing organisation.
As part of the migration effort, we have maintained your relationship to the organisation(s) with which you have previously been associated. If you are the sole customer associated with an organisation, you are the default Admin user for that organisation. If multiple customers are associated with an organisation, the customer who has done business with us most recently has been made the Admin user. Any other customers are designated as "Members" of that organisation.
What this means: Admins and Members can all view and conduct business (purchase scripts, license shows, request perusals) on behalf of their organisation. The only difference between the two roles is that Admins can manage the other members of the organisation by:
- Inviting new members to join
- Approving customer requests to join
- Changing other customers associated with the organisation from Member to Admin
- Removing other customers from the organisation account
Locating Your Past Activity
Once you're logged in, you can find your licensing and order history from R&H Theatricals, Samuel French and Tams-Witmark by navigating to your customer dashboard. When you click on your name in the website header, a drop-down menu will appear.
- Dashboard: Your account information and navigation options to merchandise orders, licensing activity and digital purchases
- Orders: Merchandise orders (i.e. scripts and perusals), where you can view both personal and organisation-related order history
- Licences: Licensing activity for all three Concord Theatricals companies, including current/upcoming licences and past licences dating back to 2015*
Clicking on "Licenses" will direct you to a new page with your billing organization(s) listed. To view the licensing activity for that organization, click "View License Requests."
When the page reloads, past and in-process/upcoming licensing information should be readily available for you to view, accept the agreement and/or make a payment.
*Not finding what you're looking for? Our team is still working hard to migrate the licences requested in late 2019/early 2020, so you may find missing or incomplete data until the migration effort is finalised. If you have any questions, please don't hesitate to reach out with your booking/licence request ID found on previous documents and receipts.
- R&H Theatricals/Tams-Witmark customers: This ID should be formatted like "ID-XXXXXX."
- Samuel French customers: This ID should be a six-number code, ex. "123456."
Licensing a Show
Once you've logged in or created an account with us, you can request a licence for any of the shows found on ConcordTheatricals.co.uk. Use the search to locate the title of your choice. Shows to perform appear under the "Perform" header, while scripts for purchase and digital perusals appear under "Shop."
Navigating to the "Perform" title option will direct you to the licence request process on the title's page:
When you begin the licence request process, there are a couple of things to keep in mind:
- Some titles have restrictions in place that could either prohibit you from performing them OR, at least, result in a more lengthy clearance process. Please utilise the Estimate and Availability tool to see if there may be restrictions for your particular request.
- If you aren't currently associated with an organisation that already exists in the website's database, you can request access to join that organisation during the request process. This will notify the organisation's Admin user of your request to join. Once approved, you can continue the licence request process.
- If your organisation is newly created, you will be placed on a temporary hold while the Concord Theatricals team finalises setup for the account. You should be notified about your account within one to two business days, after which you can proceed with your request.
Questions or Feedback?
Thank you for being our customer. There are a lot of moving parts to this migration, so please bear with us if we are currently taking longer than normal to get back to you regarding licensing requests. We value your business and are excited to share our new website with you!
Along the right-hand side of the browser window, you'll find a “Feedback” button. We would love to hear your thoughts on the new site and how we can improve your experience.
With this move, there will be expert staff on hand to assist you every step of the way. In the meantime, if you have any further questions about what these changes will mean to you, email customerservices@concordtheatricals.co.uk.
We look forward to helping you make theatre happen in 2020 and beyond!