Privacy Notification
Last updated: April 24, 2024
Concord cares about your privacy. To better protect your privacy, this privacy policy, together with the Website Terms and Conditions of Use, explains how Concord Music Group, Inc. and its affiliates (collectively, “Concord” or “we,” “us” and “our”) collect and use personal information we collect from you or that you provide to us through our websites, emails, platforms, and other means described below (“Sites”).
WHAT INFORMATION WE COLLECT ABOUT YOU
HOW WE PROCESS YOUR PERSONAL INFORMATION
Information Collected By CUSTOMERS, Clients, AND REGISTERED USERS
TRACKING TECHNOLOGIES / COOKIES
HOW WE SHARE YOUR INFORMATION
WHERE WE STORE YOUR PERSONAL INFORMATION
LINKS TO THIRD PARTY WEBSITES AND THE INTERNET
COMMUNITY FUNCTIONS
CHILDREN
YOUR RIGHTS
YOUR CALIFORNIA PRIVACY RIGHTS
YOUR NEVADA PRIVACY RIGHTS
CHANGES TO OUR PRIVACY POLICY
USERS OF SITES IN THE EUROPEAN UNION/EUROPEAN ECONOMIC AREA OR THE UNITED KINGDOM
YOUR AUSTRALIAN PRIVACY RIGHTS
YOUR NEW ZEALAND PRIVACY RIGHTS
CONTACT US
1.1 WHAT INFORMATION WE COLLECT ABOUT YOU
“Personal information” – or “personal data” in other jurisdictions like the EU – is information that directly or indirectly identifies you as an individual, including, but not limited to:
If you are an employee or job applicant, in addition we may also collect the following personal information:
As described below, we collect data provided to us directly by you and/or your representatives, information submitted to us or received from third parties, and through your use of the Site. Data and information collected by us and/or on the Sites may be used in the manner described below by Concord, our labels, our publishing companies, our theatrical licensing and administration department, agents, subsidiaries, and trusted partners acting on our behalf, including artists and artist management. Please note that you are responsible for keeping your information current and up-to-date. You may update your information by contacting us as described in the CONTACT US section below.
This privacy policy does not address, and we are not responsible for, the privacy practices of any third party with independent relationships with you, including Facebook, Inc., Google LLC, our artists or their management, or financial partners.
1.2 HOW WE COLLECT AND PROCESS YOUR PERSONAL INFORMATION
We collect and process your personal information in a variety of ways in providing services and operating our business, including for the following purposes.
(a) Operations. We collect and process your personal information to provide services to you, to provide information that you request, to respond to comments and questions, in connection with a business transaction, and to otherwise carry out the functions of our business. We may also process your information to develop new products, services, processes, features, and functionality, including by analysing the usage trends and preferences of visitors to our Sites.
(b) Participation in special activities. We collect and process your personal information when you register with us as part of your participation in our promotions, contests or sweepstakes. As part of your registration for the promotion, we may request the following (as required from case to case): direct identifiers (such as your name) contact information (such as your address, email address, or telephone number), indirect identifiers (such as birth date), demographic information (such as country and gender) and profile data (such as your music preferences and entertainment practices).
(c) Newsletters and Marketing. We collect and process your email address, telephone and/or mobile phone number, and other contact information that you provide to us in order to provide you with certain newsletters, updates, and other marketing communications, which may include updates on a particular artist, type of music, title, or author. We then add that email address, telephone and/or mobile phone number, or other contact information to the distribution list for the content and type of updates that you have requested. You may choose to stop receiving our newsletter or marketing emails, texts, and other communications at any time by following the unsubscribe instructions included in these communications, accessing the email and/or communication preferences in your account settings page or you can contact us as described in the CONTACT US section below.
(d) Product purchase. When you choose to buy products available through our online stores or enter into a license agreement with us, we will collect and process your name, address, email address, telephone number, and order details, and may collect your birth date and tax ID number. Additionally, our financial partners involved in the processing of your banking or credit card data will collect and process the following additional personal information in order to complete your transaction: details of order, price, credit card number or other payment information, billing address, and any further details on the purchase transaction that may be needed to complete your order.
(e) Website registration. We collect and process your login details if you choose to register a website user name and/or password so that we can communicate with you, provide the services you have requested and to provide a more personalized experience on our website. For certain services, we may require that you create an account through our website. You are not required to provide us with this information, but if you choose not to do so, you may not be able to participate in some of the activities and/or may not be able to receive certain services available on our website. Additionally, as a registered user, we will process all information you provide to us when you use our services as a registered user and your usage data (e.g. login times, length of stay).
NOTE ABOUT ORGANIZATIONAL ACCOUNTS: When you create an account as a user of the Sites, the account may be associated with an organization (an “Organizational Account”). Other users may request to join your Organizational Account and certain data (such as your organization’s physical address) will be viewable by such users to enable them to identify the correct Organizational Account they wish to join. In the event that a user requests to join an existing Organizational Account, certain personal data of the user (such as first name, last name, and email address) will be share with the administrator(s) of the Organizational Account so that the administrator(s) may verify that you are a member of the applicable organization and monitor the membership.
(f) Contact us. When you CONTACT US by phone, email or otherwise to submit information to us (such as when contacting us with a question or feedback), we collect and process the information you provide to us, e.g. your name, email address, telephone number and request, to respond to your inquiry.
(g) Job applications and submissions. We collect and process your personal information such as name, address, email address, birth date, work experience, education, and other related information you submit to review, verify, and evaluate your job application or submission information if you have applied for a job at Concord or submitted a manuscript for our review (as applicable).
(h) Updates concerning us. If you are a registered user, we collect and process your email address, telephone and/or mobile phone number, and other contact information in order to keep you informed about the operation of our services by sending emails, text messages, and announcements that are needed for the proper functioning and administration of our Sites and services.
(i) Opt-In to Third Party Mailing Lists. When you apply to perform or be notified about certain artists, authors, or titles, you may have the ability to opt-in to adding your email address, telephone and/or mobile phone number, and other contact information to the mailing list of the party representing the artist, author, or title you have applied for or requested notifications about. Your contact information will only be shared if you choose to opt-in, and we will request from such party provide you with the option to unsubscribe at the bottom of each email message you receive from such person. We will also request that such person use your contact information only for this purpose, and not to share or sell your contact information to any other parties.
(j) Integrated Services. You may be given the option to access or register for our services through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Google account, or otherwise have the option to authorize an Integrated Service to provide personal information or other information to us. By authorizing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es), contact information, date of birth, gender, current city, profile picture URL, and other information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes available to us, and make changes as appropriate. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Site or services.
(k) User Interactions. We may obtain information, including your personal information, when you interact with other users of the Sites or our services through communication or messaging capabilities.
1.3 Information Collected By CUSTOMERS, Clients, AND REGISTERED USERS
Our customers, clients, and registered users may store or upload personal information onto our site or in connection with the services we provide. Concord may not have a direct relationship with the individuals whose personal information is uploaded from its customers, clients, and registered users. Each customer, client, and registered user is responsible for providing notice to its customers, affiliates, and other third persons concerning the purpose for which such customer, client, or registered user collects and processes the personal information that it provides to us through our site and in connection with our services.
Our Sites have features that automatically collect information from you to assist us in creating Sites that honor your preferences and serve your needs, allow us to improve our Sites and provide you with tailored advertising. In certain instances, our Sites use cookies, which are small data files containing information about you that are stored on your hard drive. Cookies are embedded in the HTTP information that travels back and forth between your computer and the servers. Cookies allow automated customer customization and personalization, and, for example, cookies may be utilized to assure that a sweepstake’s applicant enters any given sweepstakes only once or to store session preferences.
(a) We use the following categories of cookies on our Sites:
Functionality cookies. These are used to recognize you when you return to our Sites in order to improve your experience on our Sites, allowing us to personalize our content for you.
Strictly necessary cookies. These cookies are essential for the operation of our Sites and include, for example, cookies that enable you to browse our Sites and use its features and to maintain secure areas of our Sites. We use these cookies based on our legitimate interest to provide you with functioning and secure Sites.
Analytical/performance cookies. These cookies collect anonymous information about how you use our Sites, for example how you arrived at our Sites and which pages you visit most often. This helps us to improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily. These cookies are sometimes placed by third-party providers of web traffic analysis services, such as Google Analytics. We use these cookies only if you have consented via the cookie banner.
Targeting cookies. These cookies record your visit to our Sites, the pages you have visited and the links you have followed. These cookies are usually placed by third-party advertising networks. They remember the other websites you visit, and this information is shared with third-party organizations, for example advertisers (including Sumo, Facebook, X (f/k/a Twitter), Google and Spotify). We use these cookies only if you have consented via the cookie banner.
(b) Social Media plugins:
We use so-called social plugins, e.g. “like buttons,” on our Sites. These are services that are provided by social media organizations such as Facebook, Instagram, X (f/k/aTwitter) and others. If you access a page of the Site that contains such a plug-in, your browser establishes a direct connection to the social media provider’s servers. Via the plugins, the providers receive the information that you have visited our Sites even if you do not have a profile or are not currently logged in. This information (including your IP address) will be transferred from your browser directly to a server of the respective provider in the USA and stored there. If you are logged in to one of the social media services, the providers may allocate your visit of the Sites to your account with them. Interactions with plug-ins like the “like button” are sent directly to the providers’ servers and stored there. The information is also stored in the social network and published on your account. The purpose and scope of the data collection and the further processing of your data by the providers as well as your relevant rights and setting options for the protection of your privacy can be found in the privacy notices of the providers.
Below, please find more details on the social plugins we use:
Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. An overview of Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins
X is operated by X Corp., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. An overview of the X buttons and their appearance can be found here: https://about.twitter.com/en_us/company/brand-resources.html
Instagram is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA. An overview of the Instagram buttons and their appearance can be found here: https://help.instagram.com
Tumblr is operated by Tumblr, Inc., 770 Broadway, New York, NY, 10003, USA. An overview of the Tumblr buttons and their appearance can be found here: https://www.tumblr.com/buttons
Google+ is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. An overview of Google’s logos including the Google+ logo can be found here: https://www.google.com/permissions/trademark/logos-list.html
You can find more information under the following link: http://www.google.com/intl/en/privacypolicy.html
(c) Web Beacons
Based on your consent, we, or our third-party partners, may employ a software technology called web beacons (also known as web bugs, clear gifs or pixels) which helps us understand what content is effective, for example by counting the number of users who have visited these pages, and to understand usage patterns. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to let us know when content is viewed. In contrast to cookies, which are stored on a user’s computer hard drive, web beacons are embedded on web pages, ads, and e-mail. We, or our third-party partners, may tie the information gathered by web beacons to the other information we collect about you.
Other than as set forth below in this privacy policy or subject to your consent to us doing so, we do not share your personal information with other organizations. Specifically, we share your personal information as follows:
If you are a user from the EU/EEA, please also see additional information on international data transfers in this privacy policy.
All the information you provide may be processed and stored, transferred or accessed by entities around the world as described in this privacy policy. We will take commercially reasonable steps to institute adequate safeguards and to ensure that your data is treated securely and in accordance with this privacy policy.
Our Sites may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check the policies before you submit any personal information to these websites.
The transmission of information over the internet is not completely secure. If you provide us with information over the internet, any transmission is at your own risk. However, once we receive your information, we use commercially reasonable procedures and security to prevent unauthorized access to personal information about you.
Our Sites may make available to you chat rooms, forums, message boards and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information. Your use of such community functions is at your own risk.
We do not knowingly collect any personal information from those under the age of 16. If you are under 16 years of age, please do not provide any personal information to us. If you feel that we have unknowingly collected personal information from someone under the age of 16, please contact us immediately as described in the CONTACT US section below and this information will be removed. For more information on how to protect your children online: Visit www.OnGuardOnline.gov for social networking safety tips for parents and youth.
Depending on where you live, you may be entitled to object to or request the restriction of processing of your personal information; to opt-out of the processing of your personal information for targeted advertising, for sale, or profiling in furtherance of decisions that produce legal or similarly significant effects; to request access to, rectification, erasure, and portability of your own personal information; and to appeal a decision that we make regarding a consumer request made by you. You can exercise any of these rights by contacting us as described in the CONTACT US section below. We may require you to prove your identity with approved identification if you request this information.
You may exercise your rights, including the right to opt-out of the sale of your personal data, by contacting us as described in the CONTACT US section below.
If you are a California resident, you have the following rights:
To obtain information about your California Privacy Rights free of charge, contacting us as described in the CONTACT US section below, so long as you haven’t made two other requests in the last 12 months.
Do-Not-Track Signals and Similar Mechanisms. Some web browsers may transmit “do-not-track” signals to the websites and other online services with which a user communicates. There is no industry standard that governs what, if anything, websites should do when they receive these signals. Concord currently does not act in response to these signals.
Processing “sensitive personal information”: Concord does not process your sensitive personal information for any purpose other than those permitted by law, such as to perform the services that you request of us or for cybersecurity purposes.
When you make a request, we may require that you provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it. The verification steps we take may differ depending on the request you make. We will match the information that you provide in your request to information we already have on file to verify your request. We may ask for additional information to help us verify your request. If we are able to verify your request, we will process it. If we cannot verify your request, we may ultimately be unable to process your request.
Consumers will be required to submit their first and last name and email address and may also be asked to provide additional information so that we can verify the request. We will only use the information received in a request, or in connection with a request, for the purposes of responding to the request.
California law permits California consumers to use an authorized agent to make privacy rights requests. We require the authorized agent to provide us with proof of the California consumer’s written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the California consumer. An authorized agent must follow the process described below to make a request. The authorized agent must also verify his/her own identity. We will confirm the agent’s authority with the California consumer about whom the request was made.
You may submit a CCPA privacy rights request to us by:
Nevada residents have the right to submit a verified request directing us not to sell their Personal Data. If you are a Nevada resident, and would like to submit such a request, please send your request to [email protected].
We reserve the right to modify, alter or otherwise update this privacy policy at any time at our sole discretion, including to reflect new regulations, new technologies or changes to how we collect, use, or disclose your personal information. We encourage you to review this privacy policy from time to time to be informed about how we protect your personal information. When we post changes to this policy, you will see the words “Last Updated” with the date of the last update at the top of this page. In case of substantial changes to this privacy policy, we will inform you about these in advance via email.
This section of this privacy policy applies only if you use the Sites from a country that is a Member State of the European Union (“EU”) /European Economic Area (“EEA”), or the United Kingdom (“UK”), and supplements the information in this privacy policy.
(a) Legal bases for processing your personal data
(b) Retention of your personal data
(c) Automated decision-making
We may use automated decision-making technologies, including profiling, to support our data processing activities. Our automated decision-making capabilities include logic that attempts to identify artists, music, communications, products, or offers that we believe may interest you. By using this logic, it helps us personalize your interactions with us and our artists. For you, this means that you may see online advertisements, direct marketing communications (if you have subscribed), or other advertising or marketing messages or special offers based on your activity on our Sites or interactions with us or our third-party partners.
(d) International transfers
Our sharing of your personal information, in accordance with this privacy policy, may involve transferring your information outside the EU/EEA or the UK, as applicable. Whenever we transfer your personal data out of the EU/EEA or the UK, as applicable, we ensure a similar degree of protection is afforded to it by ensuring, where required by law, at least one of the following safeguards is implemented:
You may be entitled, in accordance with applicable law, to request a copy of the concrete safeguards by contacting Concord as described in the CONTACT US section.
(e) Your rights
In accordance with applicable law, you may have the following rights in relation to the personal information we hold about you, if the accordant preconditions are fulfilled:
You may also be entitled, in accordance with applicable law, to lodge a complaint with a supervisory authority if you consider that our processing of your personal information infringes applicable law. You can find the list of EU supervisory authorities here https://www.edpb.europa.eu/about-edpb/about-edpb/members_en and the UK Information Commissioner here https://ico.org.uk/global/contact-us/.
For more information on your rights and accordant requirements, please see the information provided by the EU Commission at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
This section of this privacy policy applies only if you use the Sites from Australia or are an Australian resident, and supplements the information in this privacy policy,
(a) Collection, use and disclosure of sensitive information
The Australian Privacy Principles (“APP”) and the Privacy Act 1988 (Cth) (“AU Privacy Act”) recognise that some personal information is “Sensitive Information”, including but not limited to information that is related to:
We will not collect Sensitive Information except with your consent, and then only if collection of such information is necessary for a particular activity or function.
We may collect Sensitive Information with your consent for employment and job application purposes and to evaluate other business relationships. In addition to any personal information required as set out at clause 1(f), Sensitive Information we collect with your consent may include work experience, education and other related information you submit to review, verify and evaluate your job application information if you have applied for a job at Concord. We will not use or disclose your Sensitive Information unless it is directly related to the primarily purpose it’s collected for, such as employment and job application processes (e.g. for required background checks in connection to your role) or if use or disclosure is otherwise required by law. We will use our reasonable best efforts to seek your consent in each instance use or disclosure is required.
(b) Australian Spam Act 2003 (Cth)
We recognise your right under the Spam Act 2003 (Cth) to opt out from direct marketing, and as such these consents can be modified at any time in accordance with clause 1(b).
Please note certain non-marketing related correspondence from us, including messages relating to payment, will be automatically sent to you by virtue of your use of the Website and associated services and you may not have the option to unsubscribe from receiving this correspondence.
(c) Your rights to your information
You have a general right to access any personal information that is held about you by us, unless a valid exception applies under the AU Privacy Act or APP. You can request this at any time by contacting Concord’s Data Protection Officer (details below). Please note that we cannot modify your personal information. You can modify your own information at any time by emailing Concord’s Data Protection Officer.
This section of the privacy policy applies only if you are accessing the Sites from New Zealand or are a New Zealand resident, and supplements the information in this privacy policy,
(a) Your rights:
If you have questions, comments or requests regarding this privacy policy, please contact us at:
Concord Theatricals 250 W. 57th Street 6th Floor New York, NY 10107-0102 Attn: Privacy Data Officer
Concord’s Data Protection Officer may be contacted at [email protected]
For EU/EEA/UK users: Our local representative in the EU/EEA/UK may be contacted via e-mail at [email protected] or via mail at:
Data Protection Department Concord Theatricals Aldwych House 71-91 Aldwych London WC2B 4HN United Kingdom