Resources

  • Marketing Communications Associate (UK) | Salary: £30-35k

    Closing Date: Wed, 25 March 2026

    Position Purpose:

    We are seeking a creative, detail-oriented individual who is passionate about theatre to join our UK team. The Marketing Communications Associate supports the company's licensing and retail goals through collaborative marketing initiatives. This position assists the Senior Director of Marketing & Business Strategy (Europe) with campaign planning and delivery. They will also create and execute content and communication strategies for title and author promotions across all UK channels. Additionally, they serve as administrative support for the department, as needed.

    Core Responsibilities: 

    • Assist in the execution of integrated marketing communication plans to support Concord Theatricals Europe licensing, retail and promotional efforts
    • Coordinate and maintain key marketing strategies and campaigns, identifying new target markets
    • Support content strategy initiatives to elevate titles and authors across all marketing channels such as social media, website, eblasts, events and more
    • Design, draft and edit dynamic marketing content, email campaigns and promotional materials
    • Collaborate with internal teams and external partners to highlight new acquisitions, major productions, milestone anniversaries and other campaigns
    • Monitor and report on the performance of digital and communications campaigns using analytics tools
    • Support content creation for social media, including scheduling posts, managing assets and community management
    • Coordinate events and industry conferences, including communications support before, during and after events
    • Provide administration support for the department, as needed

    Outline of Specific Functions:

    Content Strategy and Campaign Planning

    • Support the Senior Director Marketing & Business Strategy (Europe) with top-level strategy execution, including contributing to brainstorm and planning meetings
    • Develop engaging and creative ideas to promote titles and authors
    • Draft marketing copy for all channels including the website, social media, editorial magazine platform, print ads and email communication
    • Collaborate with the Marketing Manager (US) to support the department’s design and media strategy to support Concord Theatricals’ licensing, retail and brand awareness efforts, as well as Concord Theatricals Recordings’ promotions
    • Ensure all design work is consistent with Concord Theatricals brand guidelines and visual identity
    • Stay current with social media and digital trends, layering into design work as appropriate
    • Support video (filming/editing) and photography work, as needed
    • Provide content and marketing support to our German office

    Digital Marketing

    • Create and schedule social media content across platforms (Instagram, Facebook, LinkedIn, X/Twitter, TikTok, etc.) to promote titles and engage audiences
    • Assist in developing and distributing email marketing campaigns, including audience segmentation and performance tracking
    • Coordinate and support paid digital advertising efforts across platforms, including Meta, YouTube and display networks
    • Assist with SEO strategies and Google Ads campaigns, including keyword research, ad copywriting and ad creative
    • Analyse campaign performance (Google Analytics, Meta, email metrics) to inform future digital strategies
    • Organise co-promotions with professional productions, including managing takeovers and content capture

    Editorial Strategy

    • Support in updating and maintaining our 10k+ title and author pages
    • Contribute to the strategy and write pieces for our editorial magazine platform

    Department Support

    • Manage administrative tasks for the department as necessary
    • Lead on quarterly Salesforce data input and reporting
    • Other communications and digital duties as assigned
    • Attending a range of public and industry-facing events and being an advocate for the Concord Theatricals brand and catalogues
    • Coordinate cross-departmental and cross-label social strategies, including co-promotions with Boosey & Hawkes, Sync Teams, Label Group and KidzBop

    Project Liaison

    • Serve as key contact for projects with other departments or external contacts, as needed

    Requirements:

    • 3-4 years of experience in a relevant position (marketing, communications, etc.)
    • Knowledge of and/or interest in theatre and musical theatre
    • Strong writing and editing skills
    • Familiarity of Adobe Creative Suite (especially InDesign, Photoshop and Illustrator) and/or other design platforms such as Canva
    • Strong project management skills including exceptional attention to detail and the ability to work on simultaneous priority projects with pre-determined deadlines
    • Proficiency in Microsoft Word, Microsoft Excel and Power Point (Microsoft Office Suite)
    • Understanding of common social media practices, platforms (including Facebook, Instagram, Twitter and TikTok) and strategy
    • Self-motivated, but takes direction well
    • Proven ability to work well with all levels of professionals in a collaborative environment
    • Not required, but considered a plus:
      • Experience with email marketing platforms (i.e Klaviyo, Mailchimp)
      • Experience with social media monitoring and analytics platforms (i.e.Sprout Social, Hootsuite, Facebook Business Manager)

    *This is a hybrid role requiring 3 days minimum on-site.

    At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.

    Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theatre and film that celebrates and empowers all cultures.

    How to Apply

    Please send your CV together with a covering letter to [email protected] with the job title ‘Theatricals Marketing Comms Assoc’ in the subject line. Closing date: 5pm on 25 March 2026

    Contact name: Ben Prudhoe

    Contact email: [email protected]

  • Retail Operations Coordinator | Salary: up to £30k

    Closing Date: Fri, 27 March 2026

    The Retail Operations team, part of Concord Theatricals’ global Publications & Retail team, is a busy department, responsible for managing sales of retail products and providing all related customer and client support services.

    Position Purpose: To provide effective service to Concord Theatricals’ Retail and Licensing customers, with the primary objective of maximizing sales of all retail products through all channels.  Works under direct supervision.

    What you’ll do:

    Core Responsibilities:

    • Maximise sales of all products to Theatricals’ Retail and Licensing customers
    • Deliver exceptional frontline customer service by email and telephone
    • Oversee the timely processing of all e-commerce orders through to fulfilment
    • Monitor website performance and user experience
    • Manage key customer accounts
    • Maintain accuracy and security of customer data and retail product information

    Outline of Specific Functions:  

    • Handle customer enquiries and resolve any issues related to online orders
    • Provide knowledgeable advice and recommendations for titles in the retail catalogue, and specifically on Concord Theatricals publications
    • Provide personalized service to key customer accounts, including creating quotations and invoices
    • Manage relationships with third-party vendors and service providers including coordinating the supply of outside-published titles
    • Manage in-house inventory, including the processing and dispatch of book orders
    • Maintain accurate and current product information for the online retail catalogue
    • Liaise with the Publications team on setting up titles to order
    • Assist the Finance team on allocating incoming payments, revenue recovery and credit control
    • Participate in marketing initiatives to promote Concord Theatricals products

    This is a general outline and not an exhaustive list of responsibilities.

    What you’ll need to succeed:

    • Minimum 1-2 years’ experience in a retail sales/ e-commerce/ customer service role
    • Good general education to degree level or equivalent
    • Strong analytical skills with attention to detail and focus on accuracy
    • Great organizational skills with an ability to prioritize, multitask and meet deadlines
    • Excellent communication and interpersonal skills, including first-rate telephone manner
    • A commitment to delivering exceptional service and increasing customer engagement
    • Proficiency in Word and Excel
    • Active interest in/ knowledge of theatre and theatre publications
    • Willingness and flexibility
    • Knowledge/ experience of CRM software (familiarity with Salesforce or equivalent is desirable)
    • Bookselling experience desirable but not essential
    • *This is a hybrid role requiring 3 days minimum on-site.

    This is a permanent position.

    How to apply:

    Please send your CV together with a covering letter to [email protected] with the job title ‘Retail Operations Coordinator’ in the subject line.  Closing date: 5pm on Friday 27th March.

    At Concord, we offer competitive salary, private medical and dental insurance, generous time off, charity match, paid time off for volunteering and a culture committed to supporting everyone’s growth and development.

    Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of age, gender assignment, marital status, pregnancy, disability, race, religion, sex as required by law. We believe that diversity, inclusion and equity is paramount for the creation of music, theatre and film that celebrates and empowers all cultures.