Response to Coronavirus (COVID-19)

Here at Concord Theatricals, we are aware of your growing concerns regarding the Coronavirus (COVID-19). Your health and welfare, as well as the well-being of your cast, crew, musicians and audience, will always be our top priority. Rest assured, we are doing everything we can to ease your concerns as you make theatre happen.

For more information about virtual performances and digital rights click here.

If you are an amateur customer with questions regarding your licensed production and the Coronavirus (COVID-19), below are some frequently asked questions and answers that may inform your decision-making process.

Please note that due to the UK Government order to shut down non-essential business offices, we will continue to operate online and remotely, but as of Monday, March 23, we will not be able to retrieve physical post at our offices until the order is lifted. If you are submitting payments, we recommend paying via credit card, wire transfer or BACS; further information is also listed below.

Can we postpone?
Yes. Postponement protocol is outlined in your licence agreement. If you need to change the dates of your production, please email the appropriate address below, making sure to include your licence number. We’ll make every effort to accommodate the date changes and we do not charge an adjustment fee.

Schools/Youth Groups/Camps: [email protected]
Collegiate Groups: [email protected]
Amateur Groups: [email protected]
International (outside UK & Republic of Ireland): [email protected]

Can we cancel?
Yes. Cancellation protocol is outlined in your licence agreement. If you need to cancel your production, please email the appropriate address below making sure to include your licence number. We will be happy to refund performance fees as appropriate. Purchases of acting editions are non-refundable. If you are producing a musical and your music materials have not shipped, a full refund can be issued. Partial refunds of fees for music materials that have already shipped may be available for certain titles. Please note that we will not be able to refund shipping fees.

Schools/Youth Groups/Camps: [email protected]
University and Drama School Groups: [email protected]
Amateur Groups: [email protected]
International (outside UK & Republic of Ireland): [email protected]

If we cancel, can the standard cancellation fee for my license(s) be waived?
We will waive any cancellation fees in connection with COVID-19-related cancellations.

Are we allowed to produce a "virtual" production of a Concord Theatricals show (i.e., with no performances in a theatre for an in-person audience)?
Unfortunately, "virtual" production rights aren't available from Concord Theatricals for most shows.  These rights are not held or controlled by Concord Theatricals, and we will have to send your proposal to the author's representatives for approval on a case-by-case basis.  We understand that many of these requests will be time-sensitive, and we will do our best to assist.  There is absolutely no guarantee of this permission being granted.
If you wish to request "virtual" production rights in connection with a new licence request, please follow the instructions here to apply.
If you wish to request "virtual" production rights in connection with an already-licenced production, please email the following information to the appropriate address below:
  • Your licence number.
  • What online viewing platform would be used for the virtual performance (Zoom, Skype, etc.)? Note that virtual performances may only be made available via secure password-protected platforms and may not be posted publicly.
  • What is the estimated number of viewers of the virtual performance (total number of viewers for entire performance run)?
  • What qualifies a viewer to access the virtual performance (ticket buyer, invited guest, etc.)?
  • What ticket prices will you charge for access to the virtual performance?
  • What dates will the virtual performance take place, and during what dates will it be made available for viewing?
Schools/Youth Groups/Camps: [email protected]
Collegiate Groups: [email protected]
Amateur Groups: [email protected]
International (outside UK & Republic of Ireland): [email protected]

Are we allowed to livestream or record our production for later viewing?
Unfortunately, streaming and video rights aren’t available from Concord Theatricals for most shows. These rights are not held or controlled by Concord Theatricals, and we will have to send your proposal to the author’s representatives for approval on a case-by-case basis. We understand that many of these requests will be time-sensitive, and we will do our best to assist. There is absolutely no guarantee of this permission being granted.

If you wish to request approval to livestream or record your production in connection with a new licence request (as a supplement to traditional in-theater performance rights), please follow the instructions here to apply.
If you wish to request approval to livestream or record your production in connection with an already-licenced production, please email the following information to the appropriate address below:
  • Your licence number.
  • What is the estimated number of participants in the livestream or copies of the recording?
  • What qualifies a patron to participate in this livestream (current ticketholder, theatre subscriber, etc.) or receive a recording?
  • How is your organisation’s infrastructure set up to handle this distribution (password-protected link, hard copy DVD, etc.)?
  • How do you plan to protect this livestream or recording from public release?
  • Would there be any additional income or revenue generated from this livestream or recording?
  • How many performances would be captured?

Schools/Youth Groups/Camps: [email protected]
Collegiate Groups: [email protected]
Amateur Groups: [email protected]
International (outside UK & Republic of Ireland): [email protected]

Are we allowed to make an archival recording of a past production available for streaming or online viewing?
Unfortunately, streaming and online viewing rights aren’t available from Concord Theatricals for most shows. These rights are not held or controlled by Concord Theatricals, and we will have to send your proposal to the author’s representatives for approval on a case-by-case basis. We understand that many of these requests will be time-sensitive, and we will do our best to assist. There is absolutely no guarantee of this permission being granted.
If you wish to request approval to make an archival video available for streaming or online viewing, please email the following information to the appropriate address below:
  • Your licence number.
  • Title of the show.
  • Name of your group.
  • Original performance dates.
  • What is the estimated number of viewers of the archival recording?
  • What qualifies a patron to view the archival recording (current ticketholder, theatre subscriber, etc.)?
  • How is your organisation’s infrastructure set up to handle this distribution (password-protected link, etc.)?
  • How do you plan to protect the archival recording from public release?
  • Would there be any additional income or revenue generated from this stream?
Schools/Youth Groups/Camps: [email protected]
Collegiate Groups: [email protected]
Amateur Groups: [email protected]
International (outside UK & Republic of Ireland): [email protected]

Can we add performances for no additional fees if we're required to reduce the audience size to adhere to assembly restrictions?
When you have a definite plan, please email the appropriate address below making sure to include your licence number. We may need to adjust your licence fee to reflect the new capacity and number of performances.

Schools/Youth Groups/Camps: [email protected]
Collegiate Groups: [email protected]
Amateur Groups: [email protected]
International (outside UK & Republic of Ireland): [email protected]

How do we make a payment?
Please note that due to the UK Government order to shut down non-essential business offices, we will continue to operate online and remotely, but as of Monday, March 23, we will not be able to retrieve physical post at our offices until the order is lifted. If you are submitting payments, we recommend paying via credit card, wire transfer or BACS; further information is also listed below.

Schools/Youth Groups/Camps: [email protected]
Collegiate Groups: [email protected]
Amateur Groups: [email protected]
International (outside UK & Republic of Ireland): [email protected]

What should we do about music material returns?
Due to COVID-19, rental material return requirements are currently suspended.  Please collect and retain all rental materials following the close of your production.  Your licensing representative will contact you at a later date with details regarding the return of your rental materials. If you prefer to return your rental materials now, please send them to the return address below. Returns are being processed; however, no penalties will be incurred for late returns due to COVID-19.

If you’re a professional customer, please reach out to [email protected] for assistance.